Feineproduction.com has the following payment methods available: Credit cards (we accept Visa, Mastercard, American Express, Discover, JCB and Union Pay); PayPal (to register a PayPal account, please visit their website at paypal.com), Apple Pay (for iOS devices only)
Please note that all payment transactions are subject to verification with the card issuer. Your credit card will be charged only when the order is finalized, and we will not be held responsible for any refusal of a card issuer to authorize the transaction. Furthermore, we conduct standard pre-authorization on the card; Products shall not be shipped until such checks have been performed. Please note that the card issuer may charge a fee or administrative-processing charge; we are not responsible for such expenses.
RETURNS
For any reason, customers can return the order, entirely or partially. feineproduction.com refunds within 14 days from the receipt of the merchandise (excludes certain beauty products containing hazardous or flammable materials, like fragrances and aerosols).
Items must be returned in the same original conditions, neatly packed and with the return tag still attached.
Please note that “OBJECTS” must be returned carefully packed using the same materials received in the package. It is important to completely fill empty space within the box to avoid contents moving during transit. feineproduction.com reserves the right to refuse returns that have not been properly packed or packed with different materials than the original ones.
Please note that Customized items cannot be returned. Customers are responsible for ensuring that the customization details are correct. No cancellation nor alteration may be made once a customized order has been placed. It is not possible to request customization for items after an order has been placed or delivered.
If you purchased products at one of our authorized resellers, please get in touch with them, as they have their own return policies. It is not possible to return your items to our online store.